What You Should Know:
Getting Started:
How do I get an estimate?
Call us at 587-602-4704 or use our online form. Our senior I.S.A. Certified Arborist will assess your trees and provide a free no-obligation estimate.
Do I need to be home for the estimate?
No. Just provide clear details about the services needed and which trees require attention. For removals, clearly marking the trees ensures an accurate quote.
How quickly can you schedule my work?
Typically 2-5 weeks during peak seasons and 1-3 weeks in the shoulder seasons. For emergencies, we can usually respond within 8-48 hours. We'll provide a specific time frame when you approve your work.
Company Credentials:
Do you employ I.S.A. Certified Arborists?
Yes! Every job is assessed by an I.S.A. Certified Arborist with specialized training in proper tree care techniques and hazard tree assessment credentials.
How long have you been in business?
Since 1998. That's over 25 years of professional arborist experience with Edmonton's local tree species, diseases, pests, and conditions.
Are you fully insured?
Absolutely. We carry $3 million in commercial liability insurance, and all employees are covered by workers' compensation benefits (W.C.B.). We will gladly provide proof upon request.
Our Services & What to Expect:
What happens during my service appointment?
Our crew will arrive in marked vehicles, review the work plan and your expectations with you (if home), complete the work safely, and efficiently, then thoroughly clean up before leaving the property.
How do you protect my property?
We utilize specialized industry training, equipment, ground protection when needed, and careful planning to safeguard your landscaping, structures, and outdoor features.
What if you find additional issues with my trees?
We'll document the work, contact you to explain our findings, provide options, and only proceed with your approval. We never perform additional work without permission.
What happens if there's damage to my property?
In the rare event of damage, we take responsibility for the damages that we caused: notify you as soon as possible, document the incident, ensure prompt repairs, and file an insurance claim only if necessary.
Important Regulations:
When can I prune my elm tree?
In Alberta, elm pruning is only permitted between October 1 and March 31 to prevent the spread of Dutch Elm Disease.
Do I need a permit to remove trees?
Most residential properties don't require permits, however, there may be some exceptions to this regarding trees on city easements.
Materials & Cleanup:
What happens to the wood and debris?
We can leave firewood piled for your use if requested. The mulch from stump grinding is raked into a pile and left onsite for your use in gardens or compost.
Billing & Payment:
What payment methods do you accept?
Visa, Mastercard, personal cheque, or cash.
When is payment due?
Payment is due only after the job is completed. We never request payment upfront.
What if I'm not completely satisfied?
Contact our office at 587-602-4704 or info@albertaarborists.com. A manager will respond within a reasonable amount of time (usually 12-48 hours), and we'll work with you.
Hours & Contact:
What are your business hours?
Monday to Friday, 8:00 am to 4:30 pm.
Do you offer emergency services?
Yes. For after-hours emergencies, please call our office cell at (780) 803-9633.